frequently asked questions

how it works

Q: How do I use Pressed?
A:
  1. Create a profile. Start by adding your email, delivery address, phone number, credit card information and create a password you’ll remember.
  2. Create a ticket. If you need dry cleaning, folded laundry (or both), just schedule the times for pick-up and delivery that work for your schedule.
  3. Pick-up. A Pressed driver will pick up your laundry from your home or office at your specified time.
  4. Delivery. Ta da! A Pressed driver will deliver your cleaned clothes to your desired destination.
Q: What if this is my first time and I don't have green or blue bags yet?
A: Thank you for using us. After you create an order ticket for the first time, when a Pressed representative arrives to pick up your clothes he/she will explain you everything you need to know and provide you with a Pressed bag to use from then on.
Q: What are the different bags for?
A: We use green bags for individually priced dry cleaning and pressed shirts, and the blue bags are for folded laundry which is billed per pound. Using different bags helps us to avoid any confusion between whether you want your clothing laundered or dry cleaned.
Q: Do I need to separate the whites and the colors?
A: Nope. We’ll take care of that for you.
Q: What should I do if some items of clothing need special treatment?
A: Just add it to the notes section on your order form and tell your driver when they arrive for pick up. You may want to place any stained clothing in a plastic bag so that we can be sure to give those articles special attention.
Q: How do I tell Pressed my cleaning preferences?
A: You can enter your preferences in the notes section of the ticket order. Just type your starch preferences, detergent or any other preferences. If you would like these to be a recurring note, just note that and we will save them for all future orders. Have a change of preference? No problem, they can be changed at any time.

delivery

Q: How do the time slots work for scheduling pick up and drop off's?
A: When you create a ticket, you have the option to select the most convenient time for pick up and drop off. You will notice three types of time slots, hourly time slots, multi-hour time slots and Doorman time slots.
Hourly and Multi-hour time slots
Hourly and multi-hour time slots are intended for those who don’t live in buildings with a 24 hour door staff. The hourly time slots include 6pm – 7pm, 7pm – 8pm, 8pm – 9pm, 9pm – 10pm and 8pm – 11pm and the multi-hour time slots include 6pm – 8pm and 8pm – 11pm.
Doorman time slots
The Doorman time slots are intended for those who live in buildings with a 24 hour door staff. The time slots include Doorman Day (9am - 5pm) and Doorman Night (6pm - 7am). We use the Doorman Day time slight for our morning and afternoon routes, so please try to have your clothes with your doorman by 9am if you select this option and we promise to have your clothes with the doorman by 5pm. We use the Doorman Night time slight for our evening routes, so please try to have your clothes with your doorman by 6pm if you select this option and we promise to have your clothes with the doorman by 7am. If you need your clothing returned sooner than the 5pm or 7am, put the request in the customer note and we will do our best to accommodate your request!
Q: What if I want my laundry picked up today?
A: No problem. In order to receive same day pick-up, just make an appointment before 4:00 p.m. on the day of scheduling.
Q: What if I want my laundry delivered the next day?
A: No problem, when you create an order ticket there is a comment box for you to write us any specific instructions or any other comments regarding your laundry. Please note that next day delivery is a premium service which costs twice the normal rate.
Q: What time is your first/last delivery?
A: Our first pick-up/delivery begins each business day at 8:00 AM and our last pick-up/delivery each business day is 11:00 PM. Log-on to the website to see current availability.
Q: Do you deliver to my area?
A: See the current list of zip codes that we deliver to (link). If you don’t see your zip code, and would like to use our service, let us know. We may expand the service areas if there is sufficient demand.

pricing and billing

Q: What are your prices?
A: We surveyed prices and we offer extremely competitive market pricing and unlike most dry cleaners and laundromats, we post our prices here so you will know exactly what each item costs.
Q: What are the order minimums?
A: Nobody wants to pay delivery fees, so to avoid that we have order minimums. We have a $20.00 minimum on all orders. Our folded laundry service has a 20 lb. minimum.
Q: Should I tip the driver?
A: No need to tip, we take good care of our drivers. We would however love for you to give us a review.
Q: How do I enter coupons?
A: Please hand the coupon to the driver at the time of the pick, and/or type the coupon in the customer notes. The code will automatically be applied to your order upon delivery. No coupons will be applied after delivery.
Q: What are your payment options?
A: We accept MasterCard, Visa, American Express, Diners Club and Discover Card. Unfortunately, we do not yet accept bitcoins.

miscellaneous

Q: How can I contact Pressed?
A: You can either email support@pressedgarments.com or call (312) 857-8562 to speak with customer service.
Q: Where are you located?
A: No need to lug your clothes to the corner. The best part about our service is that we come to you!
Q: What do I do if I can’t remember my password?
A: Lost your password? Email support@pressedgarments.com with the subject line LOST PASSWORD and we’ll get back to you as soon as possible.